Terms of use

Www.bezoo.gr is not responsible for any typographical errors in prices, features or photos and reserves the right to change prices without notice and in any case the price indicated at the time of order is valid.

Orders are accepted and executed only within Greece. Orders are delivered daily except Saturdays, Sundays and public holidays.

bezoo.gr reserves the right to change prices without prior notice to customers. In any case, the customer at the time of receipt of the product ordered will pay the price, which was listed at the time of order.

Upon completion of the order, the customer will receive from bezoo.gr via email and / or telephone confirmation of the order.

Delivery is made no later than 1-3 working days from the day of the order and depends on the availability of products and of course on the place of residence of the recipient (inaccessible areas – barren lines, etc.).

The products are received through courier companies.

The products are packaged and delivered to the courier company in excellent condition.

bezoo.gr is not responsible for defects or poor quality of products available to its customers, especially for products received from their suppliers, packed in closed boxes. In case of a defective or problematic product, you must contact bezoo.gr and since it is not your fault to replace the problematic product.

The customer reserves the right to return the products purchased without the obligation to announce the reason for which he wishes the products to be returned, within three (3) calendar days from the date of receipt. In this case, it is charged with the direct cost of returning the products. Returns will only be accepted if the products the customer wishes to return are in exactly the same condition in which they were received, ie without being unsealed, used, or their packaging damaged. Any product that has been damaged or whose packaging has been damaged will not receive compensation. In general, any return of products is done only after contact phone or sending an email to info@bezoo.gr

During the reimbursement, the customer is reimbursed depending on the way the payment was made, for example, in case of a transfer by corresponding bank transfer to an account to be indicated by the customer or otherwise after consultation with the customer.

The online store operates at the website www.bezoo.gr under the terms and conditions presented above. The courts of the Greek Justice are competent for any dispute. The use of the online store presupposes the unconditional acceptance of all the above terms and conditions. If the user disagrees with some or all of the terms of use of the online store, he must abstain from using it, otherwise he declares that he has unreservedly accepted all the terms and conditions of operation.

Return Policy

1. Unjustified Return of Products

(right of unjustified withdrawal)

The customer reserves the right to return the products purchased, according to Law 2251/1994 on Consumer Protection, unjustified, within fourteen (14) calendar days from the date of receipt of the products.

Exceptions to the right of withdrawal:

There is no withdrawal and no return is allowed

1) For special orders

2) Where the products have been modified at the request of the customer

3) For damages caused during the opening of the product, for which the responsibility lies solely with the customer.

Returns will only be strictly accepted if the following conditions are met:

1) The product is in its original excellent condition. The check will be performed by the manager of our online store.

2) The product packaging is not damaged or soiled, but is in excellent condition.

3) The product is returned in a safe package, so that it does not wear out during transport. We are not responsible for any loss or damage during transport of the product.

4) Along with the product, all the documents that accompanied the product (original purchase receipt / invoice, written guarantee, order form, order confirmation mail and credit card clip) will be returned intact and in excellent condition. you have paid by credit card).

5) In case the product is accompanied by a gift, the gift must be returned with the product, also in excellent condition and the forms that may accompany it.

6) The customer does not exercise his right of withdrawal within the above deadline of 14 calendar days from the date of receipt of the products.

The customer in order to exercise the right of withdrawal, must contact us, announcing his decision to withdraw, with an unconditional, conditional and deadlines, written statement that will be sent by mail (bezoo, 39-41 Papamarkou Str. – Thessaloniki, GR 54623, Tel .: +306947699805) or by e-mail (info@bezoo.gr) before the expiration of the above deadline of 14 days.

To facilitate the exercise of your right you can fill in the withdrawal / return form of products that you will find here, in Annex 1, after the end of the Privacy Policy.

Upon notification of the withdrawal statement, the customer will be sent a confirmation of receipt in his e-mail.

Before returning the product, the customer must contact bezoo.gr at info@bezoo.gr within the above deadline.

The customer must return the products in secure packaging, so that they are protected during shipment, without undue delay and definitely within 14 calendar days from the day on which he announced, in our online store, his decision to withdraw.

The return is the responsibility of the customer as we are not responsible for any loss or damage during transport.

The return cost will be borne by the customer bezoo.gr will not receive the products if this cost has not already been covered by the customer.

In case the above is not observed and the product does not meet the above conditions, the return of the product will not be accepted and the product will be sent back to the customer-sender at the same charge.

If the product is received, the withdrawal statement is timely, all the above conditions are met and the above procedure is followed to exercise the customer’s right of withdrawal, the return of the products will be accepted.

The refund corresponding to the price of the products ordered by the customer (the initial shipping costs are non-refundable), will be completed without undue delay and definitely within fourteen (14) calendar days from the date of receipt of the returned products.

Refunds will be made by deposit to the customer’s bank account. For security reasons, the holder of the account number must be the same person listed on the receipt for the returned product.

In case the customer does not want a refund but exchange of the product with another or other products, up to the amount of the price paid or with the payment of an additional price, provided that the product to be exchanged remains intact and unused. In case the changed product is of lower value than that of your original order, bezoo.gr will not refund the difference in money, therefore you should choose an additional one so that your new order is equal to or greater than the original value.

Shipping costs for new products are borne by the customer and the products will be shipped after receipt and verification of the original product (s), as mentioned in detail above (fulfillment of conditions).

Change for the second time, ie change of already changed products is not allowed.

2. Reasoned Return of Products

In the rare case that the customer receives due to the fault of bezoo.gr proven defective product or product that lacks an agreed quality or damaged during transport or wrong product, he must inform us immediately describing the problem and notifying us if he wishes the replacement or return of his money.

Especially in these cases the customer can:

1. Either refuse to pick up the product from the beginning and request the delivery of the product ordered, if it is a wrong product or to correct / replace it if it is a defective product or a product that lacks an agreed quality.

2. Either pick up the product and return it requesting the delivery of the product ordered, in case of incorrect shipping of the product or its correction / replacement in case of a defective product or product that lacks an agreed quality or a refund of the price paid.

Conditions for returning the product

In order for the return to be accepted, the allegedly erroneous, defective or product that lacks an agreed quality must be unbearable and in its original excellent condition. The product packaging must not have been damaged or soiled, but must be in excellent condition. The product must be returned in a secure packaging so that it does not wear out during transport. We are not responsible for any loss or damage during transport of the product. Along with the product, the customer must return intact and in excellent condition all the documents that accompanied the product (original purchase receipt / invoice or any other accompanying material). In case the product is accompanied by a gift, the gift must be returned with the product, also in excellent condition and the forms that may accompany it.

Deadline for returning the product

The return of products which are defective or lack of agreed quality upon delivery or which are other or substantially different from those ordered will be accepted within fourteen (14) calendar days from the date of receipt.

Shipping costs for the return of products to our online store are borne by us, if our customer sends them with the shipping network used by bezoo.gr otherwise they are borne by the customer.

The costs for the return to the customer of the correct / replaced or repaired product are borne by bezoo.gr

In case the return is not made within the time period provided or the return conditions are not met, bezoo.gr has the right not to accept the products back and not to proceed with the requested product shipment or refund.

In case the customer does not return the product, then a new product will not be sent to him and the customer will have to place a new order / purchase.

Before returning the product, the customer must contact via email (info@bezoo.gr) with bezoo.gr within the above deadline.